Job Description
Responsible for managing and supporting enterprise-scale Point-of-Sale (POS) systems and retail IT infrastructure across 1,000+ stores. Oversees release management, deployment, and system administration, ensuring stability and seamless software rollouts using tools such as SaltStack and Jira.
- Develops automation scripts (Bash) to enhance helpdesk troubleshooting and operational efficiency, and maintains DEV/QA lab environments and production systems, including register imaging, configuration, and monitoring of data ingestion processes.
- Leads incident management and Tier 3 support operations, conducting daily triage meetings, resolving escalations, and minimizing store downtime.
- Manages large-scale assets including pinpad terminals and POS registers, executes database updates and troubleshoots complex issues using SQL.
- Coordinates cross-functional IT activities, organizes release schedules, and drives collaboration through regular sync meetings.
- Plays a key role in POS upgrades, store rollouts, and enterprise transformation initiatives including self-checkout implementation.
- Responsible for process improvement and team enablement, including onboarding programs, training, and mentoring.
- Acts as a lead, providing guidance across multiple IT tiers and ensuring high service delivery standards.
Must Have Technical/Functional Skills
- Java, JavaScript, Python, HTML, CSS, TypeScript, MySQL, PHP, BASH, Linux, Equinox Hub, XStore, Oracle SQL
- Automation Tools: SaltStack
- Tools: Git, JIRA, ServiceNow, Cherwell
- Functional: General Retail, Retail Point of Sale, Store Systems
- Framework: ITIL (Incident Mgmt, Problem Mgmt, Release, Configuration Mgmt)
TCS Employee Benefits Summary
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Family Support: Maternal & Parental Leaves
- Insurance Options: Auto & Home Insurance, Identity Theft Protection
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
- Time Off: Vacation, Time Off, Sick Leave & Holidays
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Salary Range: $70,000-$90,000 a year
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