Systems Network Operations Center (NOC) Analyst

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Systems Network Operations Center (NOC) Analyst

Division of Technology Services (DTS) 1400 West Washington Street, Phoenix, Arizona 85007

Salary: $72,600-$86,853

Grade: S25

Closing Date: November 8, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork.

The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a System Administrator Senior. The position will serve as a Senior Network Operations Center (NOC) Analyst. This role serves as a core technical leader within the Network Operations Center, ensuring high availability and reliability across enterprise infrastructure, applications, and data center operations. Acting as a subject matter expert, this role leads Major Incident and SWAT response, drives complex troubleshooting, and maintains proactive monitoring systems. The position requires strong technical leadership to correlate events, restore critical services, and deliver clear, authoritative communications to technical teams, NOC leadership, and executive stakeholders during service disruptions.

The position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

Essential Duties and Responsibilities include but are not limited to:

• Administer, configure, update, and support SolarWinds Orion and SolarWinds Observability platforms. Create, update, and maintain user accounts, roles, and platform access permissions. Build and maintain custom dashboards, views, forms, alerts, thresholds, and overall monitoring configurations.
• Perform senior NOC operational tasks, including enterprise monitoring, alert triage, proactive issue identification, and handling complex escalations. Support daily NOC operations and serve as a secondary resource for operational and incident communications. Draft and distribute timely notifications for incidents, scheduled maintenance, outages, and service restorations to management, stakeholders, and agency leadership.
• Provide senior-level technical support during Major Incidents and SWAT calls. Review monitoring data/alerts, correlate cross-system events, and assist with troubleshooting to identify affected infrastructure and applications. Support NOC leadership, incident escalation, technical documentation, restoration activities, and post-incident reviews (PIRs).
• Work directly with infrastructure and application teams to identify monitoring requirements and onboard new services. Deploy and configure monitoring agents to establish robust application, infrastructure, performance, and availability monitoring. Troubleshoot platform monitoring issues and continuously optimize monitoring and alerting capabilities.
• Develop and maintain procedures, technical documentation, and standard operating practices. Serve as a subject matter expert (SME) to train, mentor, and guide NOC personnel on SolarWinds tools, alert interpretation, and monitoring best practices. Process data center access requests, maintain equipment/asset inventories, coordinate vendor access, and manage compliance documentation and audit evidence.

Knowledge, Skills & Abilities (KSAs)

Knowledge of:

• Enterprise IT infrastructure, including servers, networks, applications, databases, cloud services, and related technologies
• Enterprise monitoring and observability concepts, including availability monitoring, application performance monitoring (APM), infrastructure monitoring, alerting, event correlation, dashboards, performance metrics, and reporting
• SolarWinds monitoring technologies, including SolarWinds Orion and SolarWinds Observability, or comparable enterprise monitoring and observability platforms
• Incident management, Major Incident Management, Problem Management, Change Management
• Troubleshoot methodologies used to identify, isolate, accelerate, and resolve infrastructure and application performance or availability issues
• Data center operations, including physical access controls, equipment inventory, documentation, environmental and audit requirements
• Information security principles, access management, and appropriate handling of privileged access to enterprise systems
• Operational documentation, standard work, procedures, and technical support processes

Skills In:

• Creating and maintaining monitoring dashboards, alerts, thresholds, reports, user accounts, access permissions, and monitoring configurations
• Working with application and infrastructure teams to identify monitoring requirements and implement appropriate monitoring for applications, servers, services, and supporting infrastructure
• Analyze alerts, logs, performance metrics, system behavior, and other technical information to identify potential causes of service degradation or outages
• Troubleshoot complex technical issues involving multiple applications, systems, infrastructure components, and support teams
• Communicate technical information clearly and concisely to technical personnel, management, business stakeholders, and other audiences
• Coordinate and support major Incident/SWAT activities in a high-pressure, time-sensitive environment
• Develop technical documentation, procedures, training materials, and standard work
• Train and mentor staff on monitoring tools, troubleshooting practices, alert response, and operational procedures

Ability to:

• Independently administer and support enterprise monitoring and observability technologies
• Evaluate existing monitoring configurations, identify gaps or deficiencies, and recommend or implement improvements
• Collaborate with application owners, infrastructure teams, vendors, and other technical resources to develop effective monitoring solutions
• Analyze complex technical information and recognize relationships between alerts, infrastructure conditions, application behavior, and service impacts
• Effectively communicate service impact, technical status, troubleshooting progress, and restoration information to management and stakeholders
• Maintain accurate records related to data center access, inventory, monitoring systems, procedures, and audit requirements
• Exercise sound judgment, initiative, and independent decision-making within established policies and operational procedures

Selective Preference(s)

This ideal candidate for this position will have:

• Bachelor’s degree plus 5 or more years of experience in systems administration (or equivalent experience).

Pre-Employment Requirements

Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute .

• Bachelor’s degree plus 5 or more years of experience in systems administration (or equivalent experience).
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who