Join New Freedom – Where Second Chances Become Bright FuturesAt New Freedom, we don't just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society. Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities.
When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day. If you're driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.We take care of the people who take care of others. At New Freedom, you'll enjoy:Competitive pay – because your impact mattersEnhanced health insurance - wellness shouldn't be a burden$0 Medical Plan available and other majority paid by company options$0 primary care co-pay$2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)Flexible Spending Account- medical and dependent care optionsLow-cost dental, vision, & supplemental coverage- to further support your healthCompany-paid life insurance & short-term disability – for unexpected needsEmployee Assistance Program – confidential support for life's challengesVoluntary Pet Insurance – medical assistance for your furry family401(k) with company match – invest in your future while you invest in othersGenerous paid time off – including sick days, holidays, vacations, and moreFree meals, snacks, drinks, & gym access – fuel your body and mindFree onsite training & certifications – CPR, Safety Care, Peer Support, and moreAbout the PositionUnder the direction of the IT Director, the Systems Engineer is a senior technical contributor responsible for the reliability, scalability, and continuous improvement of New Freedom's IT systems.
This hands-on role provides advanced technical expertise, leads and executes complex systems initiatives, serves as a primary escalation point, mentors Systems Support staff, and translates organizational needs into effective technical solutions—reducing reliance on leadership by owning initiatives from execution through completion.Your Impact Will Include:Serve as a senior escalation point for complex, cross-system technical issues, independently diagnosing and resolving problems across systems, applications, identity, networking, and securityPerform root cause analysis on recurring or high-impact incidents and recommend long-term corrective and preventive solutionsSupport, maintain, and enhance Microsoft 365 services (SharePoint, Teams, Exchange, OneDrive) and identity/access management platformsAssist in the design, implementation, and maintenance of infrastructure, including networking, firewalls, endpoints, and security systemsLead and execute IT projects from planning through implementation and stabilization, coordinating timelines, dependencies, and stakeholdersContribute to system upgrades, migrations, disaster recovery planning/testing, and other infrastructure initiatives in partnership with IT leadershipDevelop, improve, and support internal tools, automation, and light applications that enhance IT operations, reporting, and efficiencyMentor and support Systems Support Technicians through hands-on guidance, documentation standards, knowledge sharing, and consistent escalation practicesPerforming additional duties as assigned to support our missionWork performed primary in a professional office environment, with some flexibility for hybrid/remote work based on company and operational needs. Role requires occasional movement between program sites, facilities, and vendor locations. Role requires the ability to respond to urgent or emergent technology issues, including after-hours situations as needed.
Work may involve being in server rooms, network closets, or other technical spaces that may have temperature or noise variations. Role routinely operates office and technology equipment, such as computers, monitors, phones, and other productivity tools.Equal Opportunity StatementNew Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.