Watch Desk LeadStep into a leadership role at the center of 24x7 mission operations. This team supports a Watch Desk responsible for monitoring and sustaining operational systems that serve the warfighter and other mission users across Government and Contractor-approved facilities worldwide. You will help keep critical systems healthy, responsive, and mission-ready in an environment where speed, ownership, and steady execution matter every day. You will help sustain and evolve a high-performance operational IT environment supporting CNO capabilities. This is not a ticket-only administrator role. You will work hands-on with advanced compute infrastructure, improve how engineers work day to day, and build the documentation and repeatable processes that keep mission systems moving.What Makes This Opportunity Stand OutThis role gives you real ownership over systems, workflows, and user experience. You will support advanced compute platforms, help modernize infrastructure, partner directly with onsite administrators and engineering teams, and improve how support happens across the environment. The work is practical, visible, and tied to mission outcomes, with a mix of hardware sustainment, Linux administration, virtualization, documentation, and long-term modernization. At Intelliforce, your work is seen and your contribution matters.
Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, leadership is accessible, communication is direct, and strong technical ownership gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this becomes more than another system administration role. It is a chance to help shape modern mission infrastructure while making tomorrow's work easier than today's.Schedule and Work DetailsThis role provides technical services for a 24x7 Watch Desk responsible for monitoring and sustaining operational systems that support the warfighter and other users in Government and Contractor-approved facilities worldwide. The team responds to system problems and customer inquiries in a timely manner while helping meet the continued demands of the global mission. This role includes Tier 1 Watch Desk support for operational systems as well as support for forthcoming new architecture alongside the government. Watch Desk operates on a repeating two-week schedule:6:00 a.m. to 6:00 p.m., Sunday through Tuesday and every other Wednesday, this is the open shift6:00 a.m. to 6:00 p.m., Thursday through Saturday and every other Wednesday6:00 p.m.
to 6:00 a.m., Sunday through Tuesday and every other Saturday6:00 p.m. to 6:00 a.m., Wednesday through Friday and every other Saturday8:00 a.m. to 4:00 p.m., Monday through Friday, Watch Desk LeadHere's What Your Day-to-Day Might IncludeLead Watch Desk activities supporting operational systems in a 24x7 mission environmentMonitor system and application health and identify issues before they become mission-impactingTroubleshoot OS, application, dataflow, and network issues and escalate as requiredRead and interpret system graphs, dashboards, and metrics to assess system health and correct operationsSupport mission analytics operations and use RTRG mission analytics in day-to-day monitoring and responseOversee Tier 1 support activities for production systems supporting mission users worldwideGenerate concise and accurate status updates for customers, teammates, and leadershipProduce reports and metrics for customer submission using multiple data sourcesDevelop SOPs for Watch Desk personnel and customer useDirect and provide meaningful guidance to a small team of Watch Desk shift personnelMaintain schedules and support shift coordination as requiredPartner with government personnel and contractor teammates to support new architecture entering operationsHelp maintain clear procedures, strong coordination, and steady execution in a high-visibility mission support environmentMinimum QualificationsClearance: Top Secret Clearance with Full Scope Polygraph, must be active. We do not have the ability to sponsor clearances Citizenship: Must be a U.S. Citizen. We cannot sponsor visas Experience: 14 years of experience as a Systems Engineer in programs and contracts of similar scope, type, and complexity is required Education: Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. Five additional years of SE experience may be substituted for a bachelor's degree Security+ Certification required, or willingness to attain within 6 monthsRequired SkillsExperience supporting operational systems in a mission, NOC, Watch Desk, or service desk environmentExperience leading or coordinating technical support efforts in a high-tempo operational settingStrong systems troubleshooting skills across hardware and softwareStrong Linux skills, including system monitoring and troubleshootingExperience with Java or scripting languages such as Ruby, Python, or BashExperience developing SOPs and operational proceduresFamiliarity with Rancher, Ansible, Elasticsearch, Redis, Solr, Docker, Kubernetes, and dataflow conceptsExperience with Nagios, Grafana, and PrometheusExperience monitoring OS and applications and troubleshooting issues as neededExperience troubleshooting dataflow and network issues and escalating when requiredAbility to read a variety of system graphs and operational dashboards and correctly interpret system behaviorStrong written and verbal communication skillsAbility to dissect complex issues and generate concise, accurate statusExperience generating metrics and reports for customers using disparate data sourcesAbility to lead a small team and provide meaningful guidance to teammatesAbility to maintain schedules and support continuous Watch Desk operationsDesired SkillsAWS knowledge or hands-on AWS experienceExperience supporting 24x7 operations or watch environmentsExperience with Tier 1 support for mission-critical or operational systemsExperience helping transition new systems or architecture into operational supportFamiliarity with systems engineering processes, requirements, and operational documentationStrong troubleshooting, coordination, and incident management skillsAbility to stay organized and decisive in fast-moving operational environmentsCompensation Range: $155,000.00 - $195,000.00 This salary range reflects our current market estimate for the role. Final compensation will depend on your experience, technical background, overall qualifications, and alignment with the position. We evaluate each candidate thoughtfully, so offers are shaped around the value you bring to the teamWhy Intelliforce?
Because you matter—your work, your growth, and your well-being. At Intelliforce, we don't just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won't just contribute to projects—you'll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That's why we invest in you:Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.Multiple medical plan options, including ones with zero deductible or premium for employees.Generous 401(k) with immediate vesting—because your future matters now.Exciting bonus opportunities, from profit sharing to quarterly awards and President's Club recognition.A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let's build something meaningful together.