Systems Engineer - Intermediate | IT Effectiveness - Video Conferencing And Phone Support [NPS025030]

Systems Engineer - Intermediate | IT Effectiveness - Video Conferencing And Phone SupportProSidian Seeks a Systems Engineer - Intermediate | IT Effectiveness - Video Conferencing And Phone Support - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt (W2) Contract Contingent Basis Engagement Team | Senior Project Manager Labor Category - Mid Level Exempt (W2) Professional aligned under services related to NAICS: - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt (W2) Contract Contingent Basis located CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. Across The Mid Atlantic Region supporting NPS is responsible for managing national parks and other sites, providing IT and telecom services through their National Information Technology Center.Seeking Systems Engineer - Intermediate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NPS. This as a Contract Contingent or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Information Technology Center Support (Systems Engineer - Intermediate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region. RESPONSIBILITIES AND DUTIES - Systems Engineer - Intermediate | IT Effectiveness - Video Conferencing And Phone Support (NPS ) Serve as a Systems Engineer - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.3 – Video Conferencing And Phone Support related activities to Support Government And Public Services Sector Clients with Tier 1 and Tier 2 video and phone systems troubleshooting.Deliver technical solutions and support for phone systems and video conferencing hardware.Support video conferencing and voice services with advanced technical knowledge.QualificationsDesired Qualifications For Systems Engineer - Intermediate | IT Effectiveness - Video Conferencing And Phone Support (NPS ) (NPS ) Candidates:Support Government And Public Services Sector Clients with Tier 1 and Tier 2 video and phone systems troubleshooting.Deliver technical solutions and support for phone systems and video conferencing hardware.Support video conferencing and voice services with advanced technical knowledge.

Education / Experience Requirements / Qualifications Telecommunication systems management experience, preferably in a multi-location environment.Intermediate-level video and phone system troubleshooting experience.Experience with video conferencing and telecommunication systems in federal agencies.Certification Skillset Attributes | Process Skillset Attributes | Functional Skillset Attributes | Technical Skillset Attributes | Educational Skillset AttributesSystems Engineer - Intermediate Certification Skillset Attributes:- Microsoft Certified Systems Engineer (MCSE)- Certified Project Management Professional (PMP)Systems Engineer - Intermediate Process Skillset Attributes:- Best Business Practices- Change Management- Documentation and Standard Operating Procedures (SOPs)Systems Engineer - Intermediate Functional Skillset Attributes:- Cybersecurity Proficiency- Disaster Recovery and Business ContinuitySystems Engineer - Intermediate Technical Skillset Attributes:- IT Service Management (ITSM)- Operating System (OS) Support- High Availability Cluster Multiprocessing (HACMP)Systems Engineer - Intermediate Educational Skillset Attributes:- Bachelor's Degree in IT/Computer Science- Advanced Certifications Skills Required Experience managing telecom networks across multi-site environmentsIntermediate-level video conferencing and telecommunication support experienceExperience in managing video and voice systems in multi-location environments Competencies Required Technical troubleshootingServer maintenanceAdvanced IT support Ancillary Details Of The Roles Communication skillsLeadershipCollaborationFederal government experience preferredOn-site and remote roles availableMust meet security clearance requirements Other Details Assist with IT integrationProvide remote supportDocument IT policiesAdditional Information CORE COMPETENCIES Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people Communication – ability to effectively communicate to stakeholders of all levels orally and in writing Motivation – persistent in pursuit of quality and optimal client and company solutions Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization – ability to manage projects and activity, and prioritize tasks------------ ------------ ------------ OTHER REQUIREMENTS Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom------------ ------------ ------------ BENEFITS AND HIGHLIGHTS At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following: Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com?) and Dental Plan (Ameritas -