TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Salary
Pay Grade: 17
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The System Director of Environmental Services oversees all environmental operations across multiple locations, ensuring consistent standards in housekeeping, laundry, sanitation, infection control, and regulatory compliance. This leader drives operational excellence, develops service protocols, and manages community-level EVS directors to maintain safe, clean, and welcoming environments for our patients, families, and staff.
Responsibilities
- Lead and support community EVS leaders across the system
- Standardize housekeeping operations, cleaning protocols, and workflow practices
- Ensure compliance with state, federal, and senior living regulatory standards
- Oversee infection control procedures and environmental safety initiatives
- Develop training programs, performance metrics, and quality audits
- Manage system-wide budgets, staffing models, and vendor partnerships
- Implement continuous improvement strategies to elevate resident satisfaction
- Collaborate with clinical, dining, and administrative leadership to support overall community operations
Requirements
- 5–7+ years of leadership experience in environmental services, healthcare, senior living, or hospitality
- Multi-site or regional management experience strongly preferred
- Strong knowledge of housekeeping standards, infection control, and safety protocols
- Proven ability to lead, coach, and develop diverse teams
- Excellent communication, organization, and project-management skills
- Ability to analyze data, manage budgets, and optimize workflows
TouchPoint is a member of Compass Group USA
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Touchpoint maintains a drugfree workplace.
Certain positions may require Florida Level 2 background screening. Details:
Associates At Touchpoint Are Offered Many Fantastic Benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.
Req ID:
TouchPoint
Caitlin Pham
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