Ignite Reading delivers one-to-one virtual tutoring that teaches every student the foundational reading skills they need to become a confident, fluent reader, closing decoding gaps through daily Science of Reading-based instruction.
Reporting to the Director, IT and Systems, the Systems Associate supports the day-to-day operation and administration of Ignite Reading's internal technology and business systems, working remotely across the US.
Responsibilities
- Manages assigned requests through Ignite Reading's internal help desk workflows, from intake through resolution.
- Troubleshoots and resolves routine account, access, application, device, and systems issues across Ignite's core tools.
- Provides frontline support for staff using HubSpot and connected go-to-market tools, including troubleshooting production issues.
- Completes user lifecycle activities, including onboarding, offboarding, and access changes, across Ignite's systems.
- Conducts recurring reviews of permissions, access levels, and system configurations using established procedures.
- Develops and maintains IT resources, guides, and documentation that improve staff self-service and consistency.
Requirements
- 1-3 years of experience in IT support, systems administration, or a related role; CompTIA A+ certification strongly preferred.
- Experience with Google Workspace and Google Admin Console required.
- Experience with HubSpot CRM across multiple hubs, including Marketing, Sales, Service, and Data.
- Ability to be disciplined yet flexible while working in a remote environment.
- Transparent, non-negotiable salary of $70,000.
Systems Associate in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.