Systems AnalystAs a member of the IT team, the Systems Analyst serves as the primary point of contact for technology support across the district. This role is crucial in ensuring the efficient utilization of technological resources and delivering exceptional customer service to all stakeholders. The Systems Analyst addresses technical challenges related to devices, network systems (LAN, WAN, WLAN), educational platforms, security cameras, content filters and audio-visual equipment.Responsibilities:Provides support for course management systems, student management software, content management systems and troubleshooting for websitesAdministers and maintains building-level equipment and software including, but not limited to, computers, labs, technology carts, mobile devices, instructional and business software, telephone and VoIP, AV and presentation tools, printers and multi-function copiersActs as the first line of support to diagnose and resolve hardware and software issues and minimize disruptions for usersUtilizes diagnostic tools and user feedback to provide comprehensive solutionsAnalyzes technical issues and offers constructive feedback to IT leadership and district administration for ongoing enhancement of technology servicesManages data accuracy and facilitates effective rostering across various platforms, providing assistance and support to educators and administratorsStays updated on industry best practices and compliance regulations, ensuring that all technology solutions meet legal and ethical standardsImplements and manages email security protocols, including spam filtering, malware detection and phishing protectionPerform other duties as assigned by the Supervisor or SuperintendentKnowledge Preferred:Active Directory Group PolicyLDAP Google AD integrationGoogle Suite and RosteringClever LittleSIS for ClassroomLightspeed Content FilterBatch data integration/processing (between core business systems)JAMF Raptor (Emergency Management, Visitor Management and VisitorSafe)Avaya VoIP systems1:1 Student device administration (Chromebooks & iPads)Networking Switches/Wireless/APs/FirewallOffice365 Suite MS ExchangeWork Experience:Information services and supervisory experience with a working knowledge of multiple computer systems, networks, telecommunications equipment and software applicationsEqual Employment Opportunity Statement:The District is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other protected classification under applicable federal, state or local law.Disclaimer:This job description is intended to describe the general nature and level of work being performed.
It is not intended to be an exhaustive list of all duties, responsibilities or qualifications required. The District reserves the right to modify, interpret or apply this job description as needed to meet operational requirements and in accordance with applicable law, Board policy and collective bargaining agreements.