Job PostingThis position works under general supervision and is responsible for providing agency end user support (technical assistance) for the Program Participation System (PPS), Functional Screen Information Assessment (FSIA), Master Client Index (MCI), Human Services Reporting System (HSRS) and various other applications as a member of the SOS Help Desk, which takes calls and responds to emails from local agencies and is responsible for analyzing and solving system problems, testing system changes and maintaining documentation for the systems that are supported.This position is responsible for providing technical support for a variety of programs and systems, testing system changes, assisting in developing end-user training documentation, assisting with ad-hoc reporting instruction materials, and guiding callers through complex system use steps. This position regularly evaluates reference materials to assure proper implementation and maintenance of the information systems in local human service agencies throughout clients 72 counties.This position provides the support for all the systems described above which are critical to the day-to-day administration of Department of Health Services (DHS) programs. This position assists DHS program area staff with technical requirement documentation and review. It also performs testing during the development phases, assists in the production roll out of the new systems and applications that support Long Term Care (LTC), Division of Care and Treatment Services (DCTS), and other various areas within the Division of Medicaid Services, including the process changes they introduce to the users.This position acts as a delegated security officer for many of the systems supported and processes provider number requests to assist local agencies to report their service providers using PPS. Since these systems are used to support LTC, DCTS and other DMS functions this help desk support, training, and problem-solving role is critical to the accuracy and completeness of data on these programs and its use for program management.
LTC program stakeholders rely on the SOS Help Desk to help them to complete their day-to-day activities to administer DMS programs.Qualification(s)Well qualified candidates will have an Associates or Bachelor’s degree in Computer Information Science, Project Management, Information Systems Security, or a related role with a minimum of four years information technologies and systems experience.Candidates need to have a strong understanding of the principles and practices associated with database maintenance and administration. They need to have strong technical writing skills to develop and update system documentation and step-by-step instructions to resolve a variety of technical issues.Preferred candidates will have experience analyzing, maintaining, and supporting IT and information systems related to government programs and communicating complex or technical information to non-technical audiences.Understands business objectives and problems, identifies alternative solutions, performs feasibility studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or specifications as required.
Prepares specifications to detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system. Conducts studies pertaining to development of new information systems to meet current and projected needs. Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development. Upgrades system and corrects errors to maintain system after implementation. May assist computer programmer in resolution of work problems related to project specifications, or programming.
Develops backup and recovery procedures. Evaluates outcomes. May prepare time and cost estimates for completing projects. May direct and coordinate work of others to develop, test, install, and modify programs.Systems Analyst capabilities with 8-10 years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.