Systems Analyst, Development Operations

Systems Analyst, Development OperationsThe Systems Analyst, Development Operations, advises stakeholders and drives continuous improvement across fundraising systems, integrations, and project management software. The position leads discovery and solutioning sessions translating business needs into clear technical specifications (such as data mapping and transformation, validation rules, and exception handling), and uses these specifications to design and implement solutions for system changes and integrations, including MuleSoft AnyPoint/IDP and Form Assembly-to-CRM workflows.This position also owns the Jira service management operating model (including intake standards, prioritization, SLAs, reporting, and backlog governance), applies trend and root-cause analysis to surface systemic issues, and drives cross-functional remediation and adoption of improved processes.The role also governs system access and documentation, including access reviews and audit readiness, documentation standards, knowledge base management, and UAT scenarios and acceptance criteria. The Systems Analyst also oversees day-to-day administration, including access provisioning, documentation maintenance, license oversight, and cross-team working sessions. This is a highly collaborative role suited for someone who is organized, tech-savvy, and engaged in software development in a nonprofit context.The Systems Analyst also contributes to the department's accountabilities in prospecting, donor cultivation, engagement and management, fundraising, brand positioning, and best-in-class fundraising systems and capabilities.The role requires a professional knowledge of fundraising systems, integrations, and service management. The Systems Analyst is responsible for moderately diverse activities across stakeholder advisory, system integrations, QA and testing, service management, and governance, with awareness of related activities across the Development team and partner functions. The Systems Analyst considers future implications beyond the immediate problem and may create new approaches or procedures to solve problems.

Work includes complex analysis of system data, integrations, and service tickets; develops conclusions and implications; formulates recommendations; and communicates actionable plans.The Systems Analyst demonstrates behavioral competencies in people focus, managing complexity, global perspective, cultivating innovation, driving results, collaborating, valuing differences, communicating effectively, instilling trust, managing ambiguity, and situational adaptability. The Systems Analyst also exhibits technical competencies in planning and aligning, financial acumen, tech savvy, data collection and analysis, project management skills, and presentation and written communication skills.The Systems Analyst has no supervisory responsibility over direct reports.At a minimum, the job holder should possess a bachelor's degree and 5 to 7 years of experience working with technology projects and platforms, ideally in a nonprofit fundraising setting, or equivalent combination of education and experience. The Systems Analyst should have experience leading discovery and solutioning sessions and translating business needs into technical specifications. The Systems Analyst should have experience designing and implementing system integrations, including middleware platforms such as MuleSoft, Any Point, and CRM workflow tools such as Form Assembly. The Systems Analyst should have experience designing and executing Quality Assurance and User Acceptance Testing during software development. The Systems Analyst should have experience owning a service management operating model, including intake, prioritization, SLAs, and backlog governance.

The Systems Analyst should have experience using Jira Service Management or other ticketing systems. The Systems Analyst should have experience using Salesforce or other CRM systems. The Systems Analyst should have experience with system access provisioning, audit readiness, and documentation governance. The Systems Analyst should have experience using the Office 365 suite, including Excel and SharePoint. The Systems Analyst should have strong analytical and problem-solving skills, including root-cause analysis. The Systems Analyst should be able to communicate clearly with both technical and non-technical audiences.

The Systems Analyst should have strong organizational skills and attention to detail.Must be willing to travel for work as needed.$78,399 - $117,599; In alignment with MSF USA's compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.Equal Opportunity and Accommodations Statement: MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply. We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.Safeguarding Statement: All Employees and Representatives of MSF USA have a duty to treat the individuals, families, and communities with whom we interact and serve with dignity and respect, and to ensure their safety and protection. We are committed to fostering a workplace and organizational culture that is safe, inclusive, and free from harassment, abuse, exploitation, and discrimination. This commitment is supported by policies and procedures that promote an environment where misconduct and abuse are not tolerated.Employment may be contingent upon satisfactory reference checks and/or background screening appropriate to the responsibilities of the role.