Systems AdministratorValley Craft is seeking a hands-on Systems Administrator to provide onsite IT support at our Lake City facility. This role offers broad ownership across infrastructure, end-user support, and business systems in a manufacturing environment. You will be the primary point of contact for day-to-day technical issues at the site and work alongside the broader Ballymore Safety Group IT team to keep operations running smoothly, while growing into the organization's subject matter expert for Epicor Kinetic.Responsibilities:Provide first- and second-level troubleshooting and break/fix support for end users, desktops, laptops, and peripheralsHandle user onboarding and offboarding, including account provisioning, hardware setup, and access changesSupport and monitor HPE SimpliVity hyperconverged infrastructure, escalating complex issues as neededMaintain and troubleshoot printers and printing infrastructureSupport VoIP phone systems and resolve telephony issuesAssist with networking tasks, including basic switch, Wi-Fi, and connectivity troubleshootingOwn Epicor Kinetic ERP support and grow into the organization's subject matter expert, advancing from day-to-day user support to advanced troubleshooting, configuration, and system administrationSupport network security practices and help maintain a secure environmentPerform and monitor system backups, verifying integrity and supporting recovery as neededUse modern AI and productivity tools to work more efficiently and help improve team workflowsAssist with remote support issues across the broader Ballymore Safety Group as neededSchedule and Travel:Occasional on-call availability, including early morning hours, to support production and operations; issues are infrequent, typically arising only once or twice a yearOccasional travel between the Lake City and Bloomington officesQualifications:3–5 years of IT support experience, including 1–2 years in a systems administrator roleHands-on experience with hyperconverged server infrastructure (HPE SimpliVity strongly preferred)Working knowledge of Windows desktop and server environmentsFamiliarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs)Exposure to network security concepts and best practicesExperience with backup and recovery processesFamiliarity with AI and modern technical tools (Claude, ClickUp, Azure, GitHub, and similar)Commitment to becoming the subject matter expert for Epicor Kinetic, owning advanced support for the platform; prior Epicor experience strongly preferredStrong troubleshooting skills and a customer-service mindsetAbility to work onsite full-time and lift/move IT equipment as neededPeople Skills:Excellent communication skills, with the ability to explain complex technical concepts in simple, clear languageA patient, approachable manner that puts users at ease and builds trustComfort working directly with employees across all departments and experience levelsNice to Have:Prior experience with a help desk or IT ticketing systemExperience supporting VoIP platformsPrior Epicor Kinetic experienceCompTIA A+, Network+, or similar certificationsExperience in a manufacturing or industrial environmentSchedule:Entirely on-siteM-F 8 am - 4:30 pm