Systems AdministratorMontréal, QC or Philadelphia, PAOverviewCategory Information TechnologyDescriptionJob Description – Systems Administrator (mid-level)Location: Montréal, QC or Philadelphia, PA Department: IT Reports to: IT Infrastructure Manager Works under the guidance of: Lead Systems Administrator / Architect Position Type: Full-TimeSchedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required. #LI-HybridRole Summary:The mid-level Systems Administrator is responsible for the administration, maintenance, and operational support of the organization's Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America.
The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals.Key Responsibilities:Administer and maintain Windows Server, Active Directory, DNS, and DHCP.Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups.Support and troubleshoot issues involving Azure hybrid identity (Entra Connect).Provide L2/L3 escalation for systems-related incidents and service requests.Monitor system health, performance, and capacity; apply patches and updates.Perform backup/restore operations and ensure recovery readiness.Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs.Collaborate with other SysAdmins, network, security, web/application, and SQL teams.Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices).Follow standards and direction set by the Lead SysAdmin/Architect.Document system configurations, procedures, and troubleshooting steps.Required Skills & Experience:3–6 years of hands-on experience in a Systems Administrator role, including at least 3 years working with Microsoft Azure in an operational capacityStrong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP).Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS).Operational experience with Microsoft Azure, including:Virtual MachinesVNets, NSGs, routing basicsAzure BackupAzure Monitor and basic Log AnalyticsHybrid identity components (Entra Connect)Microsoft 365 administration (Exchange Online, SharePoint, Teams).Experience supporting enterprise or mid-sized environments (1000–5000 users preferred).Strong troubleshooting and analytical abilities, especially log-driven debugging.Basic PowerShell scripting for administration tasks.Ability to handle L2/L3 support independently while collaborating with senior team members.Nice-to-Have QualificationsExperience with Linux or Unix appliances (bonus only).Familiarity with Cloudflare concepts (DNS, WAF).Basic understanding of SQL connectivity troubleshooting.Experience working in ITIL-driven or structured operational environments.CompetenciesStrong problem-solving and analytical thinkingEffective collaboration and communicationAdaptability and willingness to learnAttention to detail and adherence to standardsAbility to manage multiple tasks in a dynamic environment