At Resilient Cognitive Solutions, we tackle the hard problems that matter—building revolutionary human-AI systems that help people make better decisions when the stakes are high. Join a team where cognitive science, AI, software, and design come together to turn complexity into clarity and create technology with real-world impact. As a Systems Administrator / Help Desk Specialist at RCS, you will play an integral role in ensuring the seamless operation of our technology environment in direct support of our employees, enabling our team to engineer and deliver powerful mission impacts for our customers.
We are seeking a motivated Systems Administrator / Help Desk Specialist to support hardware configuration, day-to-day IT service requests, user access management, and the reliability and security of our network infrastructure. This role combines hands-on technical support with systems administration responsibilities that directly contribute to effective, efficient, and secure technology operations.
Full-time position. This role works closely with the engineering teams, security, and internal stakeholders to support secure, reliable technology operations across the organization.
Oversee the configuration, installation, and maintenance of hardware components, including servers, workstations, printers, and networking devices.
Provide timely technical support and troubleshoot issues reported by employees, ensuring swift resolution and minimal disruption to workflow.
Network firewall configuration and management.
Maintain user accounts and permissions, manage access to systems, applications, and network resources, and recommend account-assignment changes based on utilization patterns and company priorities.
Maintain an inventory of IT equipment, including computers and peripherals issued to personnel.
Support equipment planning and procurement by assessing equipment requirements and recommending appropriate equipment solutions.
Monitor network performance, diagnosing and resolving connectivity issues to ensure the network remains operational and responsive.
Conduct regular data backups and disaster recovery tests to safeguard critical information and ensure business continuity.
Assist in planning and implementing system upgrades, updates, and patches to maintain a secure and up-to-date technology environment.
Create and maintain technical documentation, including system configurations, troubleshooting procedures, and user guides.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
~ Willingness to obtain Top Secret/SCI clearance is required. 3-5 years of experience in systems administration and help desk support, including hardware configuration and IT infrastructure support.
~ Experience supporting Windows and Linux and Windows workstations servers, Microsoft 365 or similar productivity platforms, endpoint management tools, ticketing systems, and common networking equipment is preferred.
~ Industry certifications such as CompTIA A+, Network+, or Security+ are desirable.
~ Proficiency in configuring and maintaining hardware components, including servers, workstations, and networking devices
~ Proficiency in configuring and maintaining networks, including configuring software, specifying hardware requirements, and installing hardware.
~ Solid understanding of networking concepts, protocols, and troubleshooting methodologies.
~ Strong communication skills to interact with colleagues at all levels and provide effective IT support.
~ Knowledge of data backup and recovery processes, as well as disaster recovery planning.
~ Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus.
~ Government contract requirements, only U.S. citizens are eligible for this role.
Enjoy achieving goals as a collaborative member of a high-performance team.
Continuous learner who stays current on evolving technologies, IT support practices, and infrastructure trends.
This is a hybrid work model with our office located in Pittsburgh, PA. Typical schedule will be work from home M/W/F and in office T/Th.
We value diversity and inclusion, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Government contract requirements, only U.S. citizens are eligible for this role.
We are seeking a motivated Systems Administrator / Help Desk Specialist to support hardware configuration, day-to-day IT service requests, user access management, and the reliability and security of our network infrastructure. This role combines hands-on technical support with systems administration responsibilities that directly contribute to effective, efficient, and secure technology operations.
Full-time position. This role works closely with the engineering teams, security, and internal stakeholders to support secure, reliable technology operations across the organization.
Oversee the configuration, installation, and maintenance of hardware components, including servers, workstations, printers, and networking devices.
Provide timely technical support and troubleshoot issues reported by employees, ensuring swift resolution and minimal disruption to workflow.
Network firewall configuration and management.
Maintain user accounts and permissions, manage access to systems, applications, and network resources, and recommend account-assignment changes based on utilization patterns and company priorities.
Maintain an inventory of IT equipment, including computers and peripherals issued to personnel.
Support equipment planning and procurement by assessing equipment requirements and recommending appropriate equipment solutions.
Monitor network performance, diagnosing and resolving connectivity issues to ensure the network remains operational and responsive.
Conduct regular data backups and disaster recovery tests to safeguard critical information and ensure business continuity.
Assist in planning and implementing system upgrades, updates, and patches to maintain a secure and up-to-date technology environment.
Create and maintain technical documentation, including system configurations, troubleshooting procedures, and user guides.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
~ Willingness to obtain Top Secret/SCI clearance is required. 3-5 years of experience in systems administration and help desk support, including hardware configuration and IT infrastructure support.
~ Experience supporting Windows and Linux and Windows workstations servers, Microsoft 365 or similar productivity platforms, endpoint management tools, ticketing systems, and common networking equipment is preferred.
~ Industry certifications such as CompTIA A+, Network+, or Security+ are desirable.
~ Proficiency in configuring and maintaining hardware components, including servers, workstations, and networking devices
~ Proficiency in configuring and maintaining networks, including configuring software, specifying hardware requirements, and installing hardware.
~ Solid understanding of networking concepts, protocols, and troubleshooting methodologies.
~ Strong communication skills to interact with colleagues at all levels and provide effective IT support.
~ Knowledge of data backup and recovery processes, as well as disaster recovery planning.
~ Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus.
~ Government contract requirements, only U.S. citizens are eligible for this role.
Enjoy achieving goals as a collaborative member of a high-performance team.
Continuous learner who stays current on evolving technologies, IT support practices, and infrastructure trends.
This is a hybrid work model with our office located in Pittsburgh, PA. Typical schedule will be work from home M/W/F and in office T/Th.
We value diversity and inclusion, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Government contract requirements, only U.S. citizens are eligible for this role.
Systems Administrator / Help Desk Specialist (Pittsburgh) in pittsburgh at Unknown Company
This position is listed as contract and able to be worked remotely.