Fusion HCR Casino Systems Support TechnicianFusion HCR is seeking a Casino Systems Support Technician to support critical casino systems across a fast-paced gaming and hospitality environment.This role is ideal for someone with hands-on experience supporting casino floor applications, gaming systems, kiosks, player systems, and related operational technologies within a casino environment. The focus of this role is day-to-day support, troubleshooting, device setup, system maintenance, and coordination with vendors and internal IT teams to ensure casino operations remain stable and fully functional in a 24/7 environment.Key ResponsibilitiesProvide day-to-day support for casino systems and gaming-related applicationsTroubleshoot system issues involving casino floor technologies, kiosks, player systems, and supporting hardwareSupport connectivity, configuration, and operational issues across gaming environmentsAssist with system installations, upgrades, replacements, and maintenance activitiesRespond to incidents and outages impacting casino operationsProvide Tier 1 / Tier 2 support for casino operations and gaming staffAssist with user access, permissions, and system configurationSupport onboarding and setup of new devices and gaming system componentsRespond to onsite support requests in a timely and professional mannerMonitor casino system performance and escalate issues when neededAssist with software updates, patches, and system changesEnsure maximum uptime across a 24/7 casino environmentMaintain documentation for issues, resolutions, and operational proceduresWork closely with gaming vendors and internal IT teams to resolve system issuesCoordinate troubleshooting efforts with third-party casino system providersSupport integrations between casino systems and back-end operational platformsQualificationsExperience supporting casino systems within a gaming environmentExperience in helpdesk, desktop support, or field support rolesStrong troubleshooting skills across hardware, software, and operational systemsAbility to work in fast-paced, customer-facing casino environmentsExperience supporting or working with casino systems such as:Aristocrat SystemsBravoIGTEveriNRTGenesisAdditional technical experience with:Hardware support (kiosks, terminals, printers, scanners, peripherals)Basic networking and connectivity troubleshootingUser access and device configurationGaming or casino industry experienceExposure to Active Directory or endpoint management toolsExperience supporting casino floor operations in a 24/7 environmentAdditional RequirementsMust be able to pass a gaming background checkComfortable working onsite in a casino environmentAbility to move between locations on property as neededOpen to occasional after-hours, weekend, or holiday support as required by operations