IT Support SpecialistPC and mobile hardware and software support for factory devices including corporate deployed IT assets at the Griffin facilitiesProvide support for PC operating system and security patch updates/deploymentsDiagnose hardware failures or vulnerabilities and replace failed part, replace PC or coordinator repairs with 3rd party vendorBasic understanding of network infrastructure (switches, routers, cabling, architecture understanding)Performing basic network and server equipment installation under the direction and support from Caterpillar’s infrastructure teamAssist with application/software related issues or vulnerabilities and/or coordinate with the software vendor for resolution as neededProvide Root Cause Analysis on issues impacting computers on the factory floor or site-specific client/server solutions and make necessary corrections or make recommendations to the site on changes to improve/resolve impactAssist with supporting Caterpillar developed applications including initial troubleshootingAssist with ERP and other site-specific account administration as neededAssist with non-standard account administration in Active DirectoryAssist with other factory IT projects and initiatives as requestedAttending meetings with local business partners & corporate IT Collaborate with on-site IT team to provide status updates and determine next stepsTrouble shoot network infrastructure in a local facilityWork with a production supervisor or office worker to remediate a client/server technical issue