System Operator II - Traffic Operations

System Operator IIWSP is currently initiating a search for a System Operator II. This position will work out of our Hawthorne, NY office.This OpportunityBe involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client's objectives and solves their challenges.Your ImpactProvide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.Traffic Incident ManagementCoordination of responses for roadway concernsDispatching of maintenance crews for snow/ice eventsDatabase entry for all activities related to incidents, special events, roadway concerns, and call logs.Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.Respond to inquiries about TMC/ITS operations as directed by the State.Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs.Perform backups of ITS software, archive data records, and generate reports from archived data.Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and proceduresProven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policiesWho You AreRequired QualificationsHigh School diploma0-2 years of experience with a TMC type facility and/or traffic managementOral and written communicationComputer/Software – including MS Office applications, spreadsheets and databasesPublic, internal and external relations (works well with internal, external and partner groups and individuals)Analytical and organizational skillsOral and written communication skillsSoftware including: MS Office applications and spreadsheetsCapable of working well with co-workers and NYSDOT staffMust have the ability to use digital roadway maps and have a working knowledge of roadway elementsAble to maintain significant schedule flexibility to ensure consistency of HVTMC operationsAll candidates must successfully pass a NYSP Criminal History Background Check.WSP Benefits:WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.Expected Compensation: $27/hr