Systems Integrator (Skype Engineer)Herndon, VA Top Secret/SCI Polygraph Career Level not specified Salary not specifiedJoin Premium to unlock estimated salariesJob DescriptionWe are seeking experienced and highly motivated Systems Integrator (Skype Engineer) to support a mission-critical, on-premises unified communications environment within a highly secure, classified setting. This role is responsible for the day-to-day administration, sustainment, and operational support of Microsoft Skype for Business infrastructure, ensuring high availability, performance, and reliability for enterprise users. The ideal candidate will bring strong technical expertise in real-time communications platforms, a proactive operational mindset, and the ability to troubleshoot complex issues in a fast-paced, high-visibility environment.Key Responsibilities:Provide full lifecycle operational support for on-premises Microsoft Skype for Business infrastructure, including Front End pools, Edge servers, mediation servers, and supporting componentsPerform advanced troubleshooting and break-fix support for incidents related to voice, conferencing, instant messaging (IM), presence, and user connectivityMonitor system health, service availability, and performance metrics using enterprise monitoring tools; proactively identify and resolve issues before user impactSupport and maintain enterprise voice services, including PSTN integration, call routing, and call quality optimizationExecute routine system maintenance activities such as patching, updates, service restarts, and configuration management to ensure platform stabilityManage certificate lifecycle processes, including renewal, installation, and validation across Skype for Business environmentConduct root cause analysis for incidents and implement corrective and preventive actions to enhance system reliabilityCollaborate closely with Unified Communications leadership, network teams, and customer operations stakeholders to ensure seamless service deliveryMaintain and update technical documentation, runbooks, and standard operating procedures (SOPs) to support consistent operationsEnsure all activities align with Microsoft best practices, supported configurations, and organizational standardsAdhere to strict security and compliance requirements associated with operating in a highly cleared, classified environmentRequired Qualifications:Active TS/SCI clearance with Polygraph (required for consideration)Hands-on experience supporting on-premises Microsoft Skype for Business (or legacy Lync) environmentsStrong troubleshooting and diagnostic skills across unified communications systems, including voice and conferencing servicesExperience supporting enterprise IT environments with high availability and uptime requirementsFamiliarity with monitoring tools and performance management practicesUnderstanding of secure environment operations, including compliance with government or classified system requirementsAbility to work onsite in the Herndon, VA area in a structured, mission-driven environmentPreferred / Nice-to-Have Skills:Experience with Microsoft Teams and/or hybrid Skype for Business to Teams migrationsFamiliarity with cloud-based collaboration platforms (e.g., Microsoft 365, Azure)Knowledge of VoIP technologies, SIP protocols, and enterprise telephony systemsExperience with automation or scripting (e.g., PowerShell) for administrative efficiencyExposure to large-scale enterprise or government unified communications environmentsStillwater is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age veteran status or any other protected class.
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