System Engineer

GENERAL SUMMARY OF POSITION:

The Systems Engineer is responsible for the design, implementation, and ongoing operational health of infrastructure across all firm offices, with occasional travel required. The ideal candidate is a self-starter who thrives both independently and collaboratively, demonstrating strong project management capabilities, clear communication, and a commitment to delivering exceptional internal client service. This role encompasses Active Directory, WAN/LAN, firewalls, wireless networks, network security, endpoint security, ISP management, and physical and virtual infrastructure, with hands-on experience in AWS and Microsoft 365 environments.

CORE & ESSENTIAL FUNCTIONS:

• Design, implement, and maintain systems and infrastructure to achieve maximum uptime and 24/7/365 operational availability
• Perform root cause analysis on systems issues and drive problems to full resolution, escalating to vendors when appropriate and communicating outcomes to stakeholders
• Assess risks and business impacts arising from disruptions; make independent, timely decisions to eliminate risk and ensure business continuity
• Design, implement, test, and maintain business continuity and disaster recovery (BCDR) solutions, processes, and procedures
• Analyze, plan, test, and implement network security controls and connectivity improvements
• Research industry best practices and gather business requirements through interviews and independent analysis
• Proactively evaluate emerging technologies to improve the effectiveness and efficiency of firm systems
• Design, manage, and maintain the company's Wide Area Network (WAN) and Local Area Network (LAN)
• Manage and maintain network infrastructure including Sophos XGS firewalls, Ubiquiti wireless APs and switches, servers, fiber terminations, and print/scan servers
• Administer and optimize AWS environments including EC2, VPC, RDS, and Workspaces
• Administer and support Microsoft 365 services including user management, licensing, and security configurations
• Maintain accurate documentation including network diagrams, runbooks, troubleshooting guides, and change management logs
• Provide end user support during and outside of normal business hours as required

QUALIFICATIONS, KNOWLEDGE & SKILLS:

Networking & Infrastructure:

• 3+ years of hands-on experience with enterprise networking in a large, multi-office environment
• Strong understanding of LAN/WAN architecture, routing protocols (BGP, OSPF), and switching
• Experience with SDWAN, MPLS, and multi-carrier/redundant WAN transports
• Ubiquiti Networks — UniFi switching, wireless AP deployment and management, and network controller administration
• Firewall administration — Sophos XGS hardware firewalls
• Security Suite Management — Sophos MDR (Managed Detection & Response)
• Client and site-to-site VPN configuration and management
• Load balancing, QoS, and Class of Service traffic prioritization
• Converged networks (voice, video, and data)
• Proxy server administration
• Network troubleshooting tools (Wireshark, packet sniffers, etc.)
• Solid understanding of OSI model, IP addressing/DHCP, and structured cabling

REQUIRED EDUCATION:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered
• Relevant certifications (e.g., CCNA, CompTIA Network+, AWS certifications, Sophos certifications) are a plus.