Job Description
Job Description
Responsibilities:
* Administer daily updates to the database tracking tool.
* Collection of operations support weekly action reports.
* Compile database metrics weekly.
* Assign new work orders to operations support technicians/engineers within one hour of
* STAC notification (during business hours), personally follow-up on any urgent action.
* Check Solar Winds concerning network and systems status on a recurring basis and take action to address problems or issues.
* Perform Tier I troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports, etc.
* Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
* Maintain a log and track metrics on network outages.
* Cisco and Nortel configuration, initialization, and preparation of these devices for shipment to post.
* Post database updates.
* Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from
* post database).
* Daily management of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
* Ensure all tickets are acted on promptly, effectively and closed out promptly.
* Under direction from the system administrator, image and configure workstations.
* Maintain the operations support duty roster.
Qualifications:
* A degree in the field of computer science or a related discipline is preferred.
* At least two IT certifications such as A+, CCNA, Network+, etc.
* Minimum two years hands-on experience in a PC/network helpdesk or technical support environment.
* Knowledge of technical security systems such as CCTV, alarms, and access control is a plus.
* Have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices
Job Description
Responsibilities:
* Administer daily updates to the database tracking tool.
* Collection of operations support weekly action reports.
* Compile database metrics weekly.
* Assign new work orders to operations support technicians/engineers within one hour of
* STAC notification (during business hours), personally follow-up on any urgent action.
* Check Solar Winds concerning network and systems status on a recurring basis and take action to address problems or issues.
* Perform Tier I troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports, etc.
* Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
* Maintain a log and track metrics on network outages.
* Cisco and Nortel configuration, initialization, and preparation of these devices for shipment to post.
* Post database updates.
* Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from
* post database).
* Daily management of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
* Ensure all tickets are acted on promptly, effectively and closed out promptly.
* Under direction from the system administrator, image and configure workstations.
* Maintain the operations support duty roster.
Qualifications:
* A degree in the field of computer science or a related discipline is preferred.
* At least two IT certifications such as A+, CCNA, Network+, etc.
* Minimum two years hands-on experience in a PC/network helpdesk or technical support environment.
* Knowledge of technical security systems such as CCTV, alarms, and access control is a plus.
* Have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices
System Engineer I/ Helpdesk (Min Secret Clearance Required) in springfield at Unknown Company
This position is listed as full time and onsite.