Junior System AdministratorIn support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Junior System Administrator to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. You must be a critical thinker, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets.
To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes.Work Schedule: • 5 Days (Mon – Fri); 8 hrs/Day; 40 hrs/wklyEssential Responsibilities:Administer and maintain Windows server environments, including Active Directory, DNS, DHCP, and Group PolicyManage and support virtualization platforms such as VMware and/or Hyper-VMonitor system performance, review security logs, and apply critical updates and patchesImplement robust backup strategies and disaster recover solutionsEnsure systems comply with organizational policies and security standardsManage IP address allocation, subnetting, and VLAN configurationsCollaborate with network engineers to diagnose and resolve LAN, WAN, and Wi-Fi connectivity issuesMonitor critical network services like DNS and DHCP to ensure consistent system functionalityAssist in reviewing firewall rules to support secure access to Windows serversContribute to the planning and deployment of VPNs, remote access solutions, and network segmentation strategiesTroubleshoot shared infrastructure issues, including domain name resolution and authentication failuresServe as a primary point of contact for customer issues by diagnosing, resolving, and tracking problems. Manage and maintain customer accounts, including establishment, updates, and repairs, while identifying opportunities to improve customer service processes.Provide responsive, multi-channel support (via email, phone, and remote access) to end-users, delivering timely troubleshooting and problem resolution. Ensure high-quality customer experience through consistent and effective communication.Respond to service requests and oversee the lifecycle tracking, documentation, and reporting of network systems and hardware assets.
Ensure compliance with disposal protocols, including the secure destruction of sensitive materials.Utilize industry-standard tools to deliver remote support for desktop and peripheral devices, efficiently resolving technical issues while minimizing system downtimeMaintain accurate records of technical incidents and service requests, escalating complex or unresolved issues according to established escalation procedures and organizational policiesAdminister enterprise software deployments using tools such as Microsoft Endpoint Configuration Manager (MECM), ensuring streamlined, secure, and automated application rollouts across all relevant systemsProvide training and guidance to end-users to enhance technology adoption and efficiencyContinuously research and evaluate emerging technologies, tools, and best practices to maintain current expertise and ensure the organization benefits from up-to-date knowledge in relevant IT domainsActively participate in cross-functional and special projects, bringing technical insight and operational support to ensure successful outcomes aligned with organizational objectivesWork Environment, Physical Demands, and Mental Demands:Minimum Requirements (Knowledge, Skills, and Abilities):Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCIMinimum 4 years of relevant Information Technology ExperienceProven independence in executing projects aligned with executive directivesDemonstrated experience administering enterprise software deployments using tools such as Microsoft Endpoint Configuration Manager (MECM)Possesses hands-on experience with enterprise technologies, including Windows Server 2019, Citrix Virtual Desktop, VMware ESXi, Active Directory, DHCP, and Service AccountsStrong command of Group Policy for centralized management of user and computer settings across the domainSkilled in using PowerShell to automate administrative tasks and enhance system management efficiencyHands-on experience in VMware (vCenter, vSAN) and Nutanix Hyperconverged Infrastructure, including architecture, deployment, and the use of integrated management tools for efficient data center operationsSolid understanding of networking principles, protocols, and configuration best practices to ensure secure, reliable, and high-performing IT environmentsDemonstrated experience implementing and managing data protection strategies and disaster recovery solutions to ensure business continuity and data integrityProven track record of identifying and recommending technology solutions that enhance customer satisfaction, support mission objectives, and drive operational improvementsMust be able to work a 40-hour work week, normally Monday through FridayAbility to work overtime during critical peaks and be available to meet last-minute requests for overtime if neededAbility to travel (25-40%) inside the continental United StatesFamiliarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and VisioExceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skillsAbility to work both independently and as part of a team in a dynamic environmentClearance Required: Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCIMinimum Education: High School DiplomaMinimum Years of Experience: 4 years of relevant experienceRequired Certifications: Must possess one of the following 8140 IAT Level II or III baseline certifications:Level II certs include – CCNA Security, GISCP, GSEC, Security+ CE, SSCPLevel III certs include – CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIHPreferred Qualifications:Bachelor's degree in IT related field7 – 10 years of relevant experienceITIL v4 CertificationServiceNow experienceExperience with installation and configuration of enterprise network and systems infrastructure devices, cabling, and operational best practicesUnderstanding of Active Directory, MECM, DHCP, DNS, Cisco IOS, SolarWinds, and Remedy