System Administrator- SeniorLocation: 3700 Wake Forest Rd., Raleigh, NC 27609 OnsiteDuration: 12+ months contractNCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.System Admin Mid-Level Contractor Job Description – EEM SupportSupport customers using good customer service skills including the ability to communicate to both technical and non-technical customersUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teamsImage or provision new equipment hardware & provide to customerUse strong organizational skills to track onboarding & shipping activities based on customer requests.Follow asset management processes to ensure proper customer billingDocument work activities in ServiceNowTesting Intune processes for Tier 3 team & providing feedbackTest upgrades and software changesInstall software following security & internal processesTroubleshoot customer issuesProvide instruction while troubleshooting for remote customersAssist with developing team processes & a knowledge baseBasic understanding of MECM, Active Directory, Tanium, Intune, & Beyond TrustBasic knowledge of Macintosh Apple devices with a willingness to learnWork with vendors on warranty casesCollaborate with internal teams on technical issuesWork on special projects as neededRequired Experience:5 Years utilizing moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams5 Years imaging or provisioning new equipment hardware & providing to customer5 Years using strong organizational skills to track onboarding & shipping activities based on customer requests.5 Years following asset management processes to ensure proper customer billing5 Years testing Intune processes for Tier 3 team & providing feedback5 Years testing upgrades and software changes5 Years installing software following security & internal processes3 Years basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust3 Years basic knowledge of Macintosh Apple devices with a willingness to learn