System AdministratorThis position will primarily be responsible for handling the Security Operations' ticket queue resolving security "agents" or endpoint issues, for tools such as Zscaler, CrowdStrike, Splunk, Tanium, etc. This person will need to be able to troubleshoot the issue and resolve it himself, or work with the people who have the proper access to resolve it. This person should have good networking/connectivity troubleshooting skills along with a good knowledge of end-user computing and server admin skill sets since the agents are in both of these areas.
Good interpersonal and communications (written and spoken) skills would be required as this person would need to speak with end users and server admins alike and update the tickets. This person would also be responsible for creating weekly analytics reports with data sourced from various tools and platforms related to agent health, installations/saturation, status, alerts, and other such metrics. A goal of this position is to ensure that the security agents are installed on the target systems and that they are working properly.
This person would report on any agents that are no longer reporting or working properly and work to resolve them.