System Administrator Level 2 (MSP)

System Administrator Level 2 (MSP)

Location: Tampa, FL

Work Model: Primarily Remote with Limited Local Travel

MSP Experience: Required

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

Tier 2 MSP Support With Mentorship

We are a specialized Managed Services Provider supporting K–12 schools nationwide and are hiring a System Administrator Level 2 to handle escalations while helping mentor and develop a team of field engineers.

This is a primarily remote role supporting schools throughout the Tampa area, with onsite visits only about 5 to 6 times per year. You will serve as a senior technical resource for both clients and junior technicians while taking ownership of more complex support issues.

What You Will Work On

• Own escalated Tier 2 issues across multiple school environments

• Support Microsoft 365, Google Workspace, endpoint management, local servers, and printer management systems

• Provide remote support through ticket and call queues

• Mentor Tier 1 and field technicians on troubleshooting and technical best practices

• Help junior technicians build the skills needed to resolve more issues independently

• Communicate directly with clients and provide proactive technical guidance

• Document technical resolutions and maintain strong ticket quality

• Travel onsite approximately 5 to 6 times per year when needed

What We Are Looking For

• MSP experience supporting multiple client environments is required

• Strong Tier 2 troubleshooting and escalation experience

• Experience supporting Microsoft 365, Google Workspace, servers, endpoints, and related infrastructure

• Previous experience mentoring, training, or guiding xhqgsiq junior technicians

• Ability to independently manage technical issues in a remote support environment

• Strong client communication, documentation, and customer service skills

Benefits

• Company vehicle

• Medical, Dental, and Vision Insurance

• 401(k) with company match

• Paid time off

• Additional PTO for training

• $1,500 annual training reimbursement

• Performance bonuses

• Primarily remote schedule with minimal onsite travel

• Opportunity to mentor technicians while continuing to grow technically