System AdministratorCTC Group is seeking system administrators for a contingent program to provide support for implementation, troubleshooting, and maintenance of information technology (IT) systems and to manage IT system infrastructure and any processes related to these systems. Locations: Annapolis Junction / Ft. MeadeResponsibilitiesProvides support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide support for implementation, troubleshooting, and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices and mobile devicesProvide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in troubleshooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remain involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems, install/load operating system software, troubleshoot, maintain integrity of and configure network components, and implement operating system enhancements to improve reliability and performanceSupport the design of systems, mission architecture, and associated hardwarePossess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)Analyze and resolve system issues complex problems associated with server hardware, applications and software integrationRequirementsActive TS/SCI with polygraph security clearanceLevel 2 QualificationsTen (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree for a total of fifteen (15) years experience.Level 3 QualificationsFifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree for a total of twenty (20) years experience.CTC Group provides a comprehensive benefits package that includes, but is not limited to, Health/Dental/Vision, 401k, PTO and holiday pay, disability and life insurance.CTC Group provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, genetic information, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal and state laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.