Job TitleMust-Have Skills & ExperienceStrong ServiceNow expertise, especially CMDB CI classes, relationships, and lifecycle managementDiscovery, Service Mapping, Integration Hub ETLSolid understanding of ITOM & ITSM modules Incident, Change, Problem ManagementITIL v4 knowledge with focus on Configuration ManagementCI data normalization, reconciliation, and duplicate eliminationExperience with automated discovery toolsIntegration experience with SCCM, Active Directory, and enterprise systemsBasic scripting using JavaScript & Glide APIStrong analytical, documentation, and communication skillsRoles & ResponsibilitiesWork on assigned ServiceNow (SNOW) deliverablesMaintain and govern CMDB health and data accuracyConfigure integrations and automate workflowsDevelop CMDB Health Dashboards, audit, and compliance reports