Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven System Administrator - Citrix who is responsible for the administration, configuration, optimization, and operational support of enterprise Citrix environments supporting NIEHS mission-critical applications. This role ensures secure, reliable, and high-performing virtual application and desktop delivery services across the enterprise.
The Citrix Administrator provides advanced systems administration support within a complex, multi-platform environment, ensuring system availability, performance optimization, capacity planning, and effective user access to business systems.
Key Tasks & Responsibilities
Citrix Environment Administration
Supervise and manage daily configuration and operation of Citrix infrastructure, including Citrix Virtual Apps and Desktops environments
Maintain availability, performance, and stability of virtual application delivery services
Manage Citrix farms, delivery controllers, storefronts, and supporting infrastructure components
Ensure proper provisioning and management of virtual desktops and published applications
System Operations & Optimization
Monitor system performance, resource utilization, and capacity across Citrix environments
Plan and implement system optimization strategies to ensure high availability and efficient resource usage
Analyze system metrics and performance trends to support capacity planning and scaling decisions
Perform proactive maintenance to prevent service degradation and outages
User Access & Application Delivery Support
Plan and monitor assistance to users accessing business systems through Citrix platforms
Troubleshoot user connectivity, session performance, and application access issues
Ensure secure and reliable remote access to enterprise applications
Coordinate with service desk and infrastructure teams to resolve access-related incidents
Infrastructure Integration & Coordination
Coordinate Citrix infrastructure with Windows Server, Active Directory, and network services
Support integration with enterprise applications, databases, and backend systems
Collaborate with system administrators, network engineers, and application teams to ensure seamless service delivery
Support infrastructure upgrades, patches, and system migrations impacting Citrix environments
System Maintenance & Lifecycle Management
Perform system upgrades, patching, and maintenance of Citrix components
Ensure compliance with vendor recommendations, security standards, and enterprise policies
Support lifecycle management of Citrix infrastructure, including version upgrades and platform modernization
Maintain documentation of configurations, changes, and operational procedures
Monitoring, Troubleshooting & Incident Response
Monitor Citrix system health, availability, and performance metrics
Diagnose and resolve complex system issues across virtual delivery environments
Provide escalation support for high-impact incidents affecting end-user access
Participate in on-call rotation for critical system support
Capacity Planning & Reporting
Conduct system capacity analysis for Citrix infrastructure and supporting components
Forecast resource needs based on usage trends and organizational growth
Provide regular reports on system performance, utilization, and availability
Recommend improvements to optimize system efficiency and user experience
Required Technical Skills
Citrix Virtual Apps and Desktops (CVAD) administration
Citrix StoreFront, Delivery Controllers, and associated infrastructure components
Windows Server administration and Active Directory integration
System performance monitoring and capacity planning
User access management and remote application delivery support
Troubleshooting complex virtual environment issues
Understanding of TCP/IP networking and infrastructure connectivity
Preferred Skills
Experience supporting Federal or NIH environments
Familiarity with VMware vSphere environments
Experience with hybrid cloud environments (e.g., Azure integration)
Knowledge of PowerShell scripting for automation
Experience with enterprise monitoring tools (e.g., SolarWinds, SCOM, or equivalent)
ITIL Foundation certification or IT service management experience
Key Competencies
Strong troubleshooting and analytical problem-solving skills
Ability to manage high-availability enterprise environments
Effective communication with technical and non-technical stakeholders
Strong attention to detail and operational discipline
Ability to prioritize and resolve multiple concurrent system issues
Commitment to service reliability and user experience
Education & Experience
Education
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
Experience
5-8 years of experience in system administration within enterprise IT environments
Experience supporting Citrix Virtual Apps and Desktops or equivalent virtual application delivery platforms
Experience in Windows Server environments and enterprise user access management
Certifications
Citrix CCP-V (or CCA-V minimum)
Windows Server Hybrid Administrator
Security+
ITIL certification preferred
Security Clearance
Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
(email protected)
.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Citrix Administrator provides advanced systems administration support within a complex, multi-platform environment, ensuring system availability, performance optimization, capacity planning, and effective user access to business systems.
Key Tasks & Responsibilities
Citrix Environment Administration
Supervise and manage daily configuration and operation of Citrix infrastructure, including Citrix Virtual Apps and Desktops environments
Maintain availability, performance, and stability of virtual application delivery services
Manage Citrix farms, delivery controllers, storefronts, and supporting infrastructure components
Ensure proper provisioning and management of virtual desktops and published applications
System Operations & Optimization
Monitor system performance, resource utilization, and capacity across Citrix environments
Plan and implement system optimization strategies to ensure high availability and efficient resource usage
Analyze system metrics and performance trends to support capacity planning and scaling decisions
Perform proactive maintenance to prevent service degradation and outages
User Access & Application Delivery Support
Plan and monitor assistance to users accessing business systems through Citrix platforms
Troubleshoot user connectivity, session performance, and application access issues
Ensure secure and reliable remote access to enterprise applications
Coordinate with service desk and infrastructure teams to resolve access-related incidents
Infrastructure Integration & Coordination
Coordinate Citrix infrastructure with Windows Server, Active Directory, and network services
Support integration with enterprise applications, databases, and backend systems
Collaborate with system administrators, network engineers, and application teams to ensure seamless service delivery
Support infrastructure upgrades, patches, and system migrations impacting Citrix environments
System Maintenance & Lifecycle Management
Perform system upgrades, patching, and maintenance of Citrix components
Ensure compliance with vendor recommendations, security standards, and enterprise policies
Support lifecycle management of Citrix infrastructure, including version upgrades and platform modernization
Maintain documentation of configurations, changes, and operational procedures
Monitoring, Troubleshooting & Incident Response
Monitor Citrix system health, availability, and performance metrics
Diagnose and resolve complex system issues across virtual delivery environments
Provide escalation support for high-impact incidents affecting end-user access
Participate in on-call rotation for critical system support
Capacity Planning & Reporting
Conduct system capacity analysis for Citrix infrastructure and supporting components
Forecast resource needs based on usage trends and organizational growth
Provide regular reports on system performance, utilization, and availability
Recommend improvements to optimize system efficiency and user experience
Required Technical Skills
Citrix Virtual Apps and Desktops (CVAD) administration
Citrix StoreFront, Delivery Controllers, and associated infrastructure components
Windows Server administration and Active Directory integration
System performance monitoring and capacity planning
User access management and remote application delivery support
Troubleshooting complex virtual environment issues
Understanding of TCP/IP networking and infrastructure connectivity
Preferred Skills
Experience supporting Federal or NIH environments
Familiarity with VMware vSphere environments
Experience with hybrid cloud environments (e.g., Azure integration)
Knowledge of PowerShell scripting for automation
Experience with enterprise monitoring tools (e.g., SolarWinds, SCOM, or equivalent)
ITIL Foundation certification or IT service management experience
Key Competencies
Strong troubleshooting and analytical problem-solving skills
Ability to manage high-availability enterprise environments
Effective communication with technical and non-technical stakeholders
Strong attention to detail and operational discipline
Ability to prioritize and resolve multiple concurrent system issues
Commitment to service reliability and user experience
Education & Experience
Education
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
Experience
5-8 years of experience in system administration within enterprise IT environments
Experience supporting Citrix Virtual Apps and Desktops or equivalent virtual application delivery platforms
Experience in Windows Server environments and enterprise user access management
Certifications
Citrix CCP-V (or CCA-V minimum)
Windows Server Hybrid Administrator
Security+
ITIL certification preferred
Security Clearance
Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
(email protected)
.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.