System Administrator

About the Company

S. J. Rollins is committed to providing exceptional technological solutions and fostering a culture of innovation and teamwork.

About the Role

The role involves taking ownership of the customer’s technological success and being a valuable team member while ensuring high standards of service and support.

Responsibilities

• Take Ownership of the Customer’s Technological Success
• Build long-term relationships with customers
• Ensure customer data and networks are maintained with industry best practices
• Design, estimate, quote, and implement solutions to solve customers’ problems
• Interact with the accounting department to describe the value for the work performed
• Ability to generate and maintain your own work through supporting your own customer base as well as identifying value-added opportunities, improvements, or additional projects for a client
• Being a Valuable Team Member
• Provide a good example of S. J. Rollins culture and values
• Be on time for work and scheduled meetings
• Participate in regular team and company meetings
• Take responsibility for personal and career development
• Take responsibility for the training and education of less experienced team members
• Independently resolve all assigned technical support tickets and tasks assigned delivering comprehensive solutions.
• Serve as PMM Lead and Technical lead for a substantial number of customers.
• Lead minor/moderate projects; assist with larger or more complex projects as needed.
• Train lower-level technicians in building their knowledge and experience.
• Communicate problems and solutions clearly to clients and Account Managers.
• Estimate and quote sales for any product in inventory including hosted services.
• Accept assignment of emergency phone as required.
• Recognize business opportunities from clients and propose solutions alongside Account Manager.

Qualifications

Entry Knowledge: Meet or exceed responsibilities and expectations Junior System Administrator.

Skill Level: A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:

• Maintain and administer our full stack of technology without supervision
• Solve all end-user issues
• Install most network hardware with minor assistance

Required Skills

• Adhere to policies and procedures as outlined in the Employee Handbook
• Demonstrates above average reliability, dependability, and professionalism at all times
• Meet or exceed the billable hours per day expectations established at each performance review
• Exhibit a positive attitude and willingness to learn
• Strongly embodies core values and promotes and abides by “The S. J. Rollins Way”
• Exercises independent judgement, critical thinking, ownership, and initiative to proactively manage customer networks and technical issues
• Maintains a low rate of negative customer feedback or rework
• Able to discover value-add work for customers and not dependent upon Technical Support Tickets for work
• Work is fully self-guided and employee does not require day to day direction
• Maintains effective and timely communication with clients, team members, Technical Leads, and Account Managers
• Demonstrates proactive management of customers networks
• Starting development of high-level skills in a given IT discipline
• Develop strong relationships with clients that result in an increased reliance on you for IT needs
• Flexible to periodic after-hours, weekend, or out-of-state work as required

Side note: This is a Maine based role, and relocation assistance is not available.

Benefits include:

• Health Care
• Dental
• Vision
• Life Insurance
• Profit Sharing
• Retirement Plan

Equal Opportunity Statement

S. J. Rollins is committed to diversity and inclusivity in the workplace.