Supporting various service lines in securing access to client systems, the full-time System Access Onboarding Specialist will manage client onboarding, facility expansions, and service line expansions while providing excellent customer service and education on system access protocols in a remote environment. Key responsibilities Participate in the implementation of new clients and expansions for current clients Collaborate with internal stakeholders to expedite the implementation of R1 service lines Document system access processes and educate clients on access requirements Required qualifications 2+ years of customer service or helpdesk experience Proficiency with Microsoft Office suite, including Excel, OneNote, and SharePoint Experience with HIM Systems (e.g., Epic, Cerner, Meditech) Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now) Understanding of HIPAA compliance and security encryption