SWITCHBOARD OPERATOR

Employment OpportunitySwitchboard OperatorVIA Visually Impaired Advancement is seeking a Switchboard Operator to work 16-40 hours per week. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital.Shift times may include daytime, evening, weekend and overnights. Ability to work holidays as scheduled.

Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24 hour switchboard.Essential Functions:Direct callers to desired areaExecute hospital emergency codesContact on-call physicians, medical and surgical teams, and key hospital staffProvide communication support to hospital staffProvide patient information as requestedProvide general information to all patients, visitors, and VA staffCompetencies:Demonstrate basic keyboarding and computer skillsProficient in use of assistive technologyDemonstrate excellent internal and external customer serviceMaintain confidentiality and professionalism in a fast-paced environmentComfortable communicating with individuals in crisis or experiencing high levels of stressEffectively work with individuals of diverse backgroundsEffectively communicate with colleagues, customers, vendors and/or outside agenciesPrioritize demands and respond accordinglyDemonstrate detail orientation in completion of dutiesApply agency standards in performance of position dutiesDemonstrate ability to problem solve when faced with ambiguityAbility to work independentlyQualifications:High school diploma or equivalentMinimum of 6 months in switchboard operation in a hospital setting or related experienceAbility to provide documentation of legal blindness preferredVIA is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at .