SVP of Operations

Responsibilities

• Own and drive all aspects of operations at Verse, including clinician, patient, payor & internal-facing operations.
• Analyze data to identify the key levers to drive impact and translate them into clear, understandable goals across the organization.
• Ensure that all operational elements of Verse click together effectively and clear, repeatable processes exist for all critical functions.
• Identify and improve areas that lack clear processes and/or structure.
• Partner deeply with Product and Engineering to translate operational bottlenecks into high-impact automation and workflow investments.
• Help the company make good tradeoffs between manual process, process redesign, risk stratification, automation, and product investment.
• Reinforce a culture of high standards, clear ownership, and rigorous follow-through.
• Reduce CEO dependency in day-to-day operating execution and ensure critical operational issues are diagnosed and addressed before they become emergencies.
• Strengthen cross-functional execution across Ops, Clinical, RCM, Product, Engineering, CS, Finance, and Compliance.

Requirements

• 10+ years of experience in operations, including proven experience scaling complex, high-volume operations.
• Extremely strong analytical and systems-thinking ability.
• Experience managing managers and building strong operational leadership layers.
• Ability to diagnose operational failure modes quickly and design durable fixes.
• Comfort operating in regulated environments.
• Ability to partner effectively with Product, Engineering, Analytics, Finance, Clinical, Compliance, RCM, CS, and Sales.
• Track record of using data, process design, automation, and workflow tooling to improve throughput and quality.
• Very high standards for talent, execution, communication, and ownership.