Citi is seeking a senior leader to drive the Digital Self-Servicing and Conversational AI initiatives across Cards and Retail Servicing. You will own the roadmap, delivery, and production stability for conversational AI, messaging, and digital channels, partnering with product owners and operations to scale customer interactions.
The role requires guiding two business-line leads, hiring and developing talent, and ensuring governance and risk controls in a regulated financial environment.
#J-18808-LjbffrSVP, Digital Self-Servicing & Conversational AI in irving at Unknown Company
This position is listed as full time and onsite.