Surety Underwriting Assistant

Underwriting AssistantSoftware Guidance & Assistance, Inc., (SGA) is searching for an Underwriting Assistant for an opportunity with one of our premier clients in Indianapolis, IN. Seeking a Surety Underwriting Assistant with outstanding customer service skills to provide administrative and underwriting support. The position may involve significant phone communication with agents, clients, and underwriters nationwide, and may focus on assisting with the input of new bond transactions, endorsements, and management of supporting surety underwriting information, updating agency details, and performing general office administrative tasks as needed.

Duties include but are not limited to:Focus on providing support to Agents regarding our online Surety Agency portal, and/or process Surety business through bond and data entry supporting national organization. Services and responds to internal and external customers, assisting customers with inquiries and questions with follow-up to ensure customer satisfaction.Prepare and execute new bonds, riders, enter rates and codes new business, renewals, cancellations, endorsements, and reinstatements.Communicate with Home Office and field underwriters and staff, as well as internal and external customers, Territory Managers, attorneys, and Surety IT personnel.Apply considerable independent judgment to complete complex or specialized assignments/tasks, working within defined policies and procedures to optimize planned business results.Provide excellent service to internal and external customers and assist agents and clients with inquiries and questions.Retrieve information using various systems, including billing/workflow and database systems; Prepare and verify documents for accuracy prior to entering into systems.Assist with billing, premium and commission discrepancies upon request.Participate in process improvement activities by regularly sharing ideas and seeking new ways to improve the way we do business.Provide Administrative Support.Other projects as assignedRequired Qualifications:High School Diploma or equivalent required.Minimum 1 year, preferably 3+ years' experience supporting complex transactions, ideally in a Surety UA role or within the P&C industry.Proven record of adapting positively to change, proactively seeking solutions, and thriving in both individual and team environments.Commitment to producing highly accurate, error-free work and meeting critical business objectives.Demonstrated expertise in the following areas at a highly experienced level:Self-motivation and the ability to work independentlyExcellent written and verbal communication skillsDependability and reliability in a fast-paced environmentExceptional Customer Service skillsAdvanced critical thinking and problem-solving skillsSuperior time management and prioritization abilitiesTechnological proficiency (including Word, Excel, PowerPoint, and Outlook) and ability to rapidly learn new software and systemsStrong multi-tasking and organizational skills