Support Technique Cybersécurité

Intro

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise?

Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!

We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.

This is a full-time, permanent (CDI) position.

Your Job

• Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly regarding system configuration, product features, and bugs/improvements.
• Build personalized customer relationships by delivering an exceptional client experience.
• Escalate incidents to the development team and ensure their follow-up until resolution.
• Communicate customer feedback to the product development team.

Your Profile

• Strong understanding of basic network protocols and email security
• Excellent logical, analytical, and problem-solving skills
• Customer service orientation with the ability to manage high-level clients under pressure
• Experience troubleshooting SMTP issues on Hornetsecurity products
• Professional proficiency in English and French – any additional language is a plus

Your Benefits

• A key moment to join Hornetsecurity in terms of growth and opportunities
• Fast-paced learning environment with strong team spirit
• International company with a cosmopolitan and multicultural mindset
• Flexible remote work policy
• 100% coverage of public transportation costs
• Meal vouchers worth €10 per day
• Access to a shared inter-company daycare facility