Providing first-line technical support, the full-time Support Technician I will assist associates and end users with endpoint deployment, hardware and software issues, and ticket fulfillment while working remotely. Key responsibilities Serve as the initial point of contact for technical support requests and troubleshoot basic hardware and software issues Document troubleshooting activities and escalate unresolved issues to higher-tier support teams as necessary Deliver exceptional customer service and collaborate with IT teams to resolve technology-related incidents and service requests Required qualifications Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent combination of education and experience 0-2 years of experience in IT support, help desk, desktop support, or customer service Basic knowledge of Windows 11, Microsoft 365, Active Directory / Entra ID, and standard IT support procedures Familiarity with ticket management systems Ability to learn new technologies and support procedures quickly