Support Technician IIWe are seeking a Support Technician with a strong understanding of computer hardware and software.
The role involves performing installations, repairs, and preventative maintenance of personal computers and related systems. The ideal candidate will troubleshoot and resolve software and hardware failures, identify network problems related to desktop or laptop computers, and provide technical support and training. This position also includes opportunities for process creation, leading project efforts, and mentoring junior technicians.Key ResponsibilitiesPerform installation, repair, and preventative maintenance of personal computers and related systems.Troubleshoot and resolve software and hardware failures in an enterprise environment.Identify network problems as they relate to personal computers.Provide technical support, training, and process creation for end-users.Support Microsoft Productivity tools such as Office 365 and MS Teams.Support video teleconferencing solutions, including Cisco Webex.Offer executive-level "white-glove" support.Serve as a local leader and mentor to junior Technicians.Required Qualifications6 years of experience providing executive-level support.4-7 years of experience providing end-user support.4-7 years of experience in supporting personal computer hardware and routine software installation.4-7 years of experience troubleshooting IT hardware and peripherals in an enterprise environment.4-7 years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams.4-7 years of experience supporting video teleconferencing solutions such as Cisco Webex.Preferred Qualifications7 years of experience creating technical knowledge articles.5 years of experience utilizing ServiceNow in a support environment.5 years of experience working in a multi-vendor environment for support operations.Work AuthorizationCandidates must be authorized to work in the United States.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.