Supporting the stability and improvement of core business applications, the full-time remote Support Systems Engineer will manage technical escalations, ensure system reliability, and collaborate with engineering teams to enhance operational workflows. Key responsibilities Serve as the escalation point for technical issues involving various business applications and troubleshoot complex platform issues Maintain operational stability by monitoring system performance and implementing improvements to workflows and configurations Manage incident response and triage escalated issues, ensuring timely resolutions and effective communication with stakeholders Required qualifications Minimum 5 years of experience supporting business applications such as Zoho, Monday.com, and NetSuite Demonstrated expertise in diagnosing complex platform issues, including configurations and integrations Experience with APIs, webhooks, and integration tools for connecting business systems Familiarity with incident management processes and application monitoring tools like DataDog Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred, or equivalent experience