Support Staff

Support Staff PositionSt. John's Ministries' mission is to honor the dignity, restore hope, and create lasting change for those experiencing homelessness or housing instability in the Green Bay community. We provide services across four locations.

At our two seasonal emergency shelters of last resort, we provide adults experiencing homelessness with a safe place to sleep during the harsh winter months. At the Micah Center and Wellspring, our two daytime resource centers, we equip adults experiencing homelessness – as well as community members at-risk – with the tools to achieve self-sufficiency.At St. John's Ministries, we believe each person is unique, with the same inherent worth as the day they were born.

We meet each of our guests right where they are and walk alongside them on their journey. Our vision is that through a spirit of familiarity, rapport, and trust, each person will leave better than they came.Position Overview:The Support Staff provide a warm, welcoming environment for our shelter guests.Key Responsibilities:Assist security staff with guest check in, sign guests in and assign bunks and nightly choresAccurately check in, distribute and record guest's medicationOversee completion of guest choresFill donation requests, do laundry and complete other tasks as neededCommunicate guest issues to the Shift LeadBuild rapport with shelter guests and engage in conversation with guests on a regular basisQualifications:Experience working with individuals experiencing homelessness and co-occurring mental health and/or substance use disordersA strong desire to serve others in the communityA positive attitudeA calm demeanor when dealing with challengesReliable and punctual for scheduled shiftsAbility to work well as a member of a teamAbility to multi-task and prioritize tasksTake initiative to address issues as they ariseComfortable working independently and managing time effectivelyStrong problem-solving and communication skillsPhysical Demands:Mobility: Regularly required to sit, stand, climb stairs, walk for extended periods of timeLifting: Ability to lift and carry up to 50 poundsComputer Use: Perform tasks involving typing and computer useWork Environment:Safety Protocols: Follow safety protocols, including the use of PPE, to minimize health risksSupplies: Cleaning supplies are utilized to help prevent the spread of cold and flu viruses, ensuring a healthier environment for everyone