Support Specialist - Japanese

To oversee customer complaints and ensure a fair process, the remote Support Specialist - Japanese will manage incoming formal complaints, collaborate with internal teams for resolution, and conduct root-cause analysis while maintaining a focus on outstanding customer experience. Key responsibilities Handling incoming formal complaints within regulatory deadlines Identifying, analyzing, and resolving issues while implementing improvements Collaborating with various internal teams to ensure efficient complaint resolution Required qualifications A bachelor's degree with a provisional certificate 18+ months of customer service experience Fluency in English (C1+ level) and Japanese (C1+ level) Excellent communication skills with the ability to explain complex issues clearly Strong analytical and IT skills