Providing first-level technical support for computer software and hardware products, the contract Support Services Technician will work remotely, troubleshooting issues, assisting users, and maintaining documentation in a fast-paced environment. Key responsibilities: Troubleshoot and repair Windows and Apple products while interacting with internal customers via phone, chat, and email Accurately document all work and troubleshooting efforts in ticketing systems Assist users with software inquiries and perform troubleshooting on mobile devices and network connectivity issues Required qualifications: Associate degree in a related field preferred; Bachelor's degree is a plus 1-2 years of experience in a MS Windows environment providing break/fix support Experience troubleshooting MS Office (O365) products Familiarity with ticketing systems, preferably ServiceNow Knowledge of Active Directory and experience managing Windows 10 workstations