As a full-time Level 2 Support Representative working remotely, the candidate will resolve complex customer issues, collaborate with cross-functional teams, and enhance support processes while acting as a subject matter expert on the platform. Key responsibilities Act as a product and workflow expert for L1 agents and internal teams Host live troubleshooting and screen-share calls with customers to resolve complex issues Investigate and resolve escalated support tickets via Zendesk, phone, and email Required qualifications 2-5+ years in a technical customer support or SaaS support operations role Demonstrated experience resolving complex, escalated support issues independently Strong technical troubleshooting skills across integrated SaaS platforms Proficiency with Zendesk or a similar ticketing platform Experience interpreting customer-facing issues using logs and metrics dashboards
Support Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.