Providing exceptional customer service in a remote capacity, the Support Representative I will handle inbound calls and inquiries, support various Human Resources functions, and manage multiple TMSS queues in a fast-paced call center environment. Key responsibilities Respond to inbound calls and inquiries with professionalism and empathy Utilize system tools and knowledge bases to provide general information and problem resolution related to HR policies Collaborate with internal and external teams to ensure integrated customer service, including warm transfers Required qualifications High school diploma or equivalent (proof required) Previous experience in call center/helpdesk Tier I support Experience managing a high volume of calls daily Familiarity with helpdesk ticketing systems Preferred troubleshooting experience with HRIS systems, such as Workday
Support Representative I in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.