Horizon3.ai is seeking a strategic, hands-on Customer Support Programs and Supportability Lead to partner with Customer Support, Product Management, and Engineering. You will own support programs, optimize operations, and drive AI-driven deflection to reduce costs while improving customer satisfaction.
The role requires 10+ years of enterprise support, strong experience with Salesforce Service Cloud and Jira, and a track record of cross-functional leadership in a remote-friendly culture.
#J-18808-LjbffrSupport Programs & Supportability Lead (Remote, Equity) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.