Owning the administration and optimization of the Support tech stack, the full-time remote Support Operations Manager will manage day-to-day operations and execute strategic initiatives to enhance the customer experience across the organization. Key responsibilities: Administer and optimize the Support tech stack, ensuring reliable operations and continuous improvement Translate business objectives into operational processes and workflows in collaboration with Support leadership Design and implement data synchronization flows and dashboards to provide visibility into customer interactions and support metrics Required qualifications: 3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment Experience supporting senior leaders within multi-tiered Support organizations Proven expertise in administering Support Ticketing platforms, preferably Salesforce and Intercom Strong analytical skills with a deep understanding of Support metrics and KPIs Experience managing cross-functional initiatives and effectively communicating project outcomes
Support Operations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.