Providing technical support for end-user computing platforms, the full-time Support Operations Administrator will deliver Level 1 and Level 2 break/fix support for hardware and software, manage service requests, and document incidents remotely and onsite. Key Responsibilities Deliver remote and deskside support for desktops, laptops, and mobile devices, including device configuration and technical refresh Document and classify incidents in ticketing systems while managing and maintaining service level agreements (SLA) for Field Service tickets Assess hardware and software malfunctions using diagnostic tools and provide solutions for operating system and connectivity issues Required Qualifications Broad understanding of Windows 10/Windows 11 and mobile operating systems (iPad/iPhone) Basic understanding of Microsoft SCCM Experience with troubleshooting Windows and Office365 Certification in Computers is preferred Ability to communicate technical concepts effectively to both technical and non-technical users