Support Operations Administrator

Providing L2 support for the Retalix Retail and Point of Sale (POS) ecosystem, the full-time Sr Administrator (Support & Operations) will troubleshoot and maintain POS systems, back-office applications, and inventory management processes in a retail environment. Key Responsibilities Deliver L2 support for Retalix POS and Back Office Systems, resolving incidents related to transactions, promotions, and inventory Assist with fuel management operations and support store personnel with transaction corrections and product configurations Configure and maintain store systems, perform application health checks, and support software deployments and upgrades Required Qualifications Experience with Retalix POS Suite and Back Office Systems Knowledge of retail store controller applications and inventory management systems Familiarity with payment systems and POS technologies, including Verifone and Ingenico Proven ability to conduct root cause analysis for recurring incidents Experience in creating SOPs and knowledge articles for support teams