Client Support Specialist serves as this role plays a critical role in investigating, triaging and prioritizing issues related to our technology. Your dedication to investigating complex technical issues and delivering exceptional customer service will be instrumental in enhancing the overall experience of our clients and contributing to the success of our organization.
Document findings and follow processes for clear process flows
Document and communicate priorities clearly according to protocol
~ Document and communicate clearly about known issues and workarounds
~ Trend monitoring and process improvement:
~ Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
~2+ years proven experience in providing technical support for healthcare technology products or software applications.
~ Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships.
~ Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously.
~ Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
~ Understanding of software development and quality assurance processes is advantageous.
~ Certifications in relevant healthcare IT or technical support areas will be considered a plus.
~ Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
~ Understanding of software development and quality assurance processes is advantageous.
~ Certifications in relevant healthcare IT or technical support areas will be considered a plus.
Fully remote opportunity with about 5% travel
Medical, dental, vision, life, disability insurance, and Employee Assistance Program
401K retirement plan with company match; flexible spending and health savings account
️ Flex Time Off + company holidays
as part of a total benefits package which includes health insurance, 401k and bonus. Connect with Talent Acquisition for a Preliminary Phone Screening
# Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.
With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.
Healthcare Payers ), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.
To us, it’s personal.
#LI-Remote
#BI-Remote
Document findings and follow processes for clear process flows
Document and communicate priorities clearly according to protocol
~ Document and communicate clearly about known issues and workarounds
~ Trend monitoring and process improvement:
~ Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
~2+ years proven experience in providing technical support for healthcare technology products or software applications.
~ Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships.
~ Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously.
~ Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
~ Understanding of software development and quality assurance processes is advantageous.
~ Certifications in relevant healthcare IT or technical support areas will be considered a plus.
~ Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
~ Understanding of software development and quality assurance processes is advantageous.
~ Certifications in relevant healthcare IT or technical support areas will be considered a plus.
Fully remote opportunity with about 5% travel
Medical, dental, vision, life, disability insurance, and Employee Assistance Program
401K retirement plan with company match; flexible spending and health savings account
️ Flex Time Off + company holidays
as part of a total benefits package which includes health insurance, 401k and bonus. Connect with Talent Acquisition for a Preliminary Phone Screening
# Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.
With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.
Healthcare Payers ), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.
To us, it’s personal.
#LI-Remote
#BI-Remote
Support Officers in oregon state at Unknown Company
This position is listed as full time and able to be worked remotely.