Commissions Support Specialist Location: Cornelius, NC 28031 Schedule: Hybrid — on-site Wednesdays Compensation: $55,000 – $60,000 base + bonus (up to 12%) Benefits: Comprehensive benefits package (medical, dental, vision, 401(k), PTO)
Position Overview The Commissions team operates in a high-energy, fast-paced environment, providing efficient, accurate, and detailed support to wholesalers, agents, carriers, and other partners on a monthly commission cycle. The Commission Support Specialist plays a vital role in ensuring accurate and timely commission payments. This position requires a highly organized, detail-oriented individual with strong communication and problem-solving skills, responsible for day-to-day operational support related to commission calculations, payments, and inquiries. This role offers training and a defined growth path into a Finance Analyst or Finance Specialist position.
Key Responsibilities Respond promptly and professionally to inquiries from agents and other partners regarding commission payments, discrepancies, and other commission-related questions Provide clear and concise explanations of commission plans, eligibility requirements, and payment procedures Guide agents through the commission payment process and resolve any issues that arise Investigate and resolve discrepancies in data, commission calculations, and payments Identify and troubleshoot issues related to commission systems and processes Maintain carrier commission schedules and other commission-specific resources Audit and track down missing override commissions through the monthly policy reconciliation process Serve as the direct point of contact for the third-party commissions loading team Protect operations by keeping financial information confidential Develop, maintain, and distribute ad-hoc reports Support the team as needed during high-volume periods
Qualifications Bachelor's degree in Finance preferred Strong affinity for numbers and Excel — genuinely enjoys detailed, data-heavy work Positive, go-getter attitude with an outcome-driven approach to problem-solving Strong analytical and problem-solving skills with excellent attention to detail and accuracy Ability to learn and grow within the company's CRM tool Comfortable working independently and as part of a team Passion for finance and operations Knowledge of Microsoft Office, with an emphasis on Excel Excellent written and verbal communication and interpersonal skills
Company Values Unique perspectives drive optimal solutions Mastery begins with humility Coaching is endless and growth has no limits Perpetual excellence
Support Officers in cornelius at Unknown Company
This position is listed as full time and hybrid.