Support Manager (Westover)

Job TitleCapability Requirements: The individual must…Love our Lord and commit to our mission “We establish outreach centers to alleviate extreme poverty and advance the gospel.”Embody and embrace our Values:Urgent PursuitSacrificial ServiceIntentional DevelopmentClear CommunicationComplete AlignmentExcellent ExecutionMust be:Highly organized and able to work at an efficient and high outputKnowledgeable of, or a growing knowledge of the items in their department(s)Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentationAble to stand for up to 4 hours at a time and lift up to 50 poundsTime Requirements:This position will require between 35-40 hours per week depending on need and availability.Travel Requirements:Zero to minimal local travel is requiredPosition Duties:Excellent Customer Service:Greet every customer and treat them with respect, optimism and joy at all times.Answer any and all questions for customers.Assist with any customer needs.Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.Share the vision and mission of Vapor Ministries with customers.Processing and Receiving:Quickly and efficiently sort, price and stock items in your department(s).Meet daily, weekly and monthly processing goals to drive revenue generation.Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.Willing assist in all areas whenever needed to ensure efficient store operationsOpening and Closing:Must open/close at least 1 day per week.If scheduled to open or close, perform and complete the opening/closing checklist proceduresHousekeeping:Ensure a properly organized workspace during operating hours.Close department processing station and leave it organized, stocked, and ready to be used the next work day.Cultural Leadership:Drive culture formation in team members via cultural development systemsDrive Purpose, Mission and Values engagement with team membersDrive cultural accountability via regular meetings with team membersDisclaimer: Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).