Support Manager

Status: Published Version: 20

Created By: Donna West Created Date: 08/14/2026, 03:49 PM

Job Code: FIN ACCT - 503 Job Title: Office Administrative Support Manager

FLSA Status: Exempt

Job Information

Reports To: Corporate Controller

Work Schedule: Monday- Friday, 8hr shift

Amount of Travel Required: Up to 10%

Summary/Objective: Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 125 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Welcome visitors: Greet guests, provide information, and direct them to the appropriate person or office.
• Manage communications: Answer and route phone calls, take messages, and handle incoming and outgoing mail.
• Coordinate food orders for events, including courier pickup, unpacking, setup, and breakdown/clean-up of foodservice;
• Manage courier coverage to ensure essential duties are completed during absences.
• Provide administrative support: Perform various clerical tasks like data entry, filing, and ordering office supplies.
• Maintain the reception area: Keep the front desk and waiting area clean, organized, and presentable.
• Secure all main doors at the end of the day.
• Manage calendars, including scheduling meetings, appointments, and travel arrangements.
• Prepare, proofread, and edit correspondence, reports, presentations, and other documents.
• Coordinate and organize meetings, including preparing agendas, materials, and minutes.
• Handle confidential information with the highest level of discretion.
• Assist in the preparation and tracking of budgets, expense reports, and invoices.
• Support special projects, strategic initiatives, and organizational events as assigned.
• Anticipate executive needs and proactively manage priorities to maximize productivity.
• Maintain and update filing systems, both electronic and physical.
• Foster effective communication across departments.
• May require a limited amount of travel.
• Supervise other administrative or corporate staff as directed.
• Maintain a high level of professionalism among many different constituents.
• Perform all other duties as assigned by the Supervisor.

Other Duties And Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damage, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock’s Purpose of "Building brands through legendary service and remarkable people."

Live Buffalo Rock’s Core Values

• Committed to serving our communities.
• Customer success drives our success.
• Integrity matters.
• Obsessed with continuous improvement.
• We care for each other.
• Win the day.

Competencies

• Time Management - Managing one's own time and the time of others.
• Adaptability - Ability to adapt to change in the workplace.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Coordination - Adjusting actions in relation to others' actions.

Supervisory Responsibilities

Work Environment

Physical Demands

• Stand
• Walk
• Sit
• Manually Manipulate
• Grasp
• Reach Outward