Support Field Engineer
The Support Field Engineer is responsible for providing on-site technical support to clients, ensuring the proper functionality and maintenance of their audio and visual systems. This role involves troubleshooting issues, performing network configurations, and delivering exceptional customer service to enhance client satisfaction and operational efficiency.
Key responsibilities include:
- Provide on-site support for audio and visual systems
- Troubleshoot technical issues and implement solutions
- Perform network configuration and setup as needed
- Assist clients with product training and usage inquiries
- Document service requests and resolutions accurately
- Collaborate with the technical team to improve service delivery
- Maintain and update equipment inventory and service logs
Qualifications:
- Bachelor's degree in Engineering or a related field
- Proven experience in technical support or field engineering
- Strong troubleshooting skills with audio and visual systems
- CTS Certification is preferred
- Experience with network configuration and management
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Must be able to do 90% travel and live near Airport
Benefits:
Vacation/PTO
Medical
Dental
Vision
401k
Bonus
Relocation
Telecommute
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.